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1.     Identity the main conflict(s) or misunderstanding(s) in the Culture Scope incident.

2.     What might have contributed to the conflict(s) and/or misunderstanding(s)? In crafting a response, please address at least two points: the impact of possible diverse (and thus, conflicting) norms, values, and expectations; and secondly, the role of power, privilege, and inequity in shaping participants’ response(s).

3.     How might an individual with greater intercultural competency skills have handled themselves in any of the participants’ roles?

4.     If you were asked to advise on this cross-cultural dilemma(s), what factors would you consider or what approach would you take?